Support
Need a hand with Poptonium? We're happy to help.
Contact us
Email is the fastest way to reach us. We aim to reply within a couple of days.
Getting started
Poptonium is a Plex client, so you'll need a Plex account and access to a Plex Media Server (your own, or one shared with you). On first launch, sign in with Plex and Poptonium discovers your servers automatically. The library then shows up the way its owner laid it out.
Casting to a TV
Poptonium has full Google Cast and Chromecast support. Make sure your phone and your Chromecast or Google TV are on the same Wi-Fi network, then tap the cast button while browsing or during playback. If the cast button doesn't appear, check that casting is enabled on your network and that no VPN is isolating your devices.
Curated layout, ratings and the popular feed
Owner-curated rows and sections, the ratings shown on each title, the nightly popular feed, in-app search/requests and subtitles are powered by the optional, self-hosted Poptonium server. If you're not seeing ratings or the Discover feed, connect the app to your Poptonium server in Settings. Running your own server is optional — the app works as a plain Plex client without it.
Frequently asked questions
Do I need the Poptonium server?
No. The app works on its own as a Plex client. The server adds the owner-curated layout, ratings, the popular feed, in-app search/requests and subtitles — all optional and self-hosted by you.
Is my Plex login safe?
Authentication is handled by Plex. Your Plex token is stored on your device and used only to talk to your servers. See our Privacy Policy for details.
Playback won't start or buffers
This usually points to your Plex server or network rather than the app. Confirm the title plays in the official Plex app, check your server's transcoding settings, and try again. If it only happens in Poptonium, email us with your device model and OS version.
Report a bug or request a feature
Tell us what happened, your device and OS version, and steps to reproduce it — that helps us fix things fast. Email support@poptonium.app. For the self-hosted server, issues can also be filed on GitHub.